Original topic:

When I ran One UI 5.1 I didn't see more lags or even there was no heating issue

(Topic created on: 4 weeks ago)
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Shajjad_A13
Active Level 2
Options
Galaxy A
When I ran One UI 5.1 I didn't see more lags or even there was no heating issue in normal use, but ever since I updated to 6.1, the lag has increased and even the heating issue has increased many times, earlier using Facebook lights would not have hit mobile but now Facebook light Mobile is getting a lot of hits in use
8 Comments
MBohemia
Active Level 1
Galaxy A
Do the up to date your devices
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Shajjad_A13
Active Level 2
Galaxy A
Hey why are you talking like a fool, I got this problem after updating
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MBohemia
Active Level 1
Galaxy A
Because your complaint against heal
0 Likes
Shajjad_A13
Active Level 2
Galaxy A
If you weren't an **bleep** you wouldn't have said such a stupid thing 🤣🤦‍♂️, how come I didn't update so much hitting and lagging🙄
0 Likes
MBohemia
Active Level 1
Galaxy A
Keep mind cool & buy the new phone
0 Likes
MBohemia
Active Level 1
Galaxy A
No
0 Likes
Abpal
Active Level 10
Galaxy A
Kindly mention processor name, ram capacity, free storage space and the capacity of ram plus you are using.
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cs_member10
Expert Level 5
Galaxy A

Dear Samsung Member,

Greetings from Samsung Customer Support!

As per your concern, we would request you to kindly perform the following steps to resolve your issue. However, we are taking your valuable feedback regarding this.

Galaxy device heating issue: https://www.samsung.com/in/support/mobile-devices/why-the-device-heats-up-during-use/

Galaxy device lagging issue: https://www.samsung.com/in/support/mobile-devices/why-is-my-phone-slowing-down-and-how-can-i-speed-i...

Clear app cache through Device care:
Tap on Settings>Device Care> Storage> Clean Now.

The clear cache memory of a particular application:
Settings > Apps > Now pick the app that you like to clear off the cache memory > Storage > Clear Cache.

Kindly check if you are using a memory card on your device.
If you are using the memory card on your device. we will advise you to safely remove it from your device. For this follow the below steps:

Step 1: Before removing the memory card, first, unmount it for safe removal.
On the Home screen, tap Apps > Settings > Device maintenance > Storage > More option > Storage settings > SD card > Unmount. Insert the ejection pin into the hole on the tray to loosen the tray.
Note: Ensure that the ejection pin is perpendicular to the hole. Otherwise, the device may be damaged.

Step 2: Pull out the tray gently from the tray slot.
Step 3: Remove the memory card.
Step4: Insert the tray back into the tray slot

Note: Please ensure that the memory card is not removed while the device is transferring or accessing information. Doing so can cause data to be lost or corrupted or damage to the memory card or device.
Samsung is not responsible for losses that result from the misuse of damaged memory cards, including the loss of data.

If you enabled Power Saving Mode, Power saving mode limits the performance of the device. So we recommend disabling the Power Saving mode in your device.

You can reset your device by following the steps.
1. Kindly create a data backup of your device via the SMART switch mobile application or http://www.samsung.com/in/support/smartswitch pc suite.
2. Remember the Google password before resetting the device because it is required during initial setup.
3. If you do not remember then advise to reset (Forgot password) his/her Google account.

Path: Settings> General Management.>Reset>Temporary cloud backup or External storage backup>After backup tab on Factory data reset to reset your device to its factory default settings.
This will erase all data, including files and downloaded apps.

In case the issue still occurs, kindly report the problems with a log file. To share a log file, click on the Samsung Members Application (Open Samsung Members Application > Support> Tap on error report > Type your query > Send).

Warm Regards,
Samsung Customer Support

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