WhatsApp not downloading media files

[Rashmikant]

Galaxy A30

WhatsApp not downloading media files after last device software update 13 days inspite of remote .method too. Daily reminder not attending by Samsung

May not buy Samsung next purchase. Horrible experience.

[cs-member13]

Dear Samsung Member,

Greetings from Samsung Customer Support!

We would request you to register your concern in Samsung Members Application. So, that our concern team gets back to you as soon as possible.

Please follow this path to register your concern in Samsung Members Application (Open Samsung Members Application > Get help > Send Feedback > Error report/Ask questions).

Note. please attach the error log file within 15 minutes of the error occurred.

Thank you for writing to Samsung.

Warm Regards,
Samsung Customer Support