WhatsApp media files not down loading

[Rashmikant]

Galaxy A30 media files not downloading in whatsapp.but consuming internet data.

Samsung max is consuming extremely high internet data. remote was given but no result.happenned after device software update.

Problem is since last 13 days.

Kindly resolve immediately

[cs-member13]

Dear Samsung Member,

Greetings from Samsung Customer Support!

Please perform the below mentioned steps to resolve the issue:

* Check app cache: Clear cache memory of a particular application: Setting >Apps >Now pick the app. For example 'Samsung Internet' >Storage >Clear Cache.

For further assistance, register your concern in Samsung Members Application (Open Samsung Members Application > Get help > Send Feedback > Error report/Ask questions).

Thank you for writing to Samsung.

Warm Regards,
Samsung Customer Support