psnjv07
Active Level 3
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Galaxy A

When I use 3.5mm jack, there noise while playing music

Very irritating and confused.

Please help resolve this Samsung

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5 Comments
Shyam_k
Active Level 3
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Galaxy A
is it like a buzz noise, heard when you keep the volume very low, and stops 1-2 seconds after you pause or stop the music?
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psnjv07
Active Level 3
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Galaxy A
yes
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Shyam_k
Active Level 3
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Galaxy A
same here, an update may be required, they did so before only to reduce some, but hasn't completely been resolved yet. wait out for the next update? let's see
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Shyam_k
Active Level 3
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Galaxy A
not a solution reply, but raising the same issue here also so that samsung may hear
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cs-member13
Active Level 10
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Galaxy A

Dear Samsung Member,


Greetings from Samsung Customer Support!

 

Please be assured and to resolve "Sound" issue kindly follow the given below steps:

1. Disconnect all accessories and remove any third-party case form your phone.

2. Check device in safe mode: Press and hold the Power key, when Power off icon appears >Press and hold the power off icon.
Exit safe mode: Hold the power button and select restart on the device.

If the issue still persist, kindly register your concern in Samsung Members app (Samsung Members app > Get help > Feedback > Error report/ask question).
Note: Please send device log files within 15 minutes of issue occurrence along with the exact issue details.

 

Thank you for writing to Samsung.

 

Warm Regards,
Samsung Customer Support

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