If you’re unable to add cards in Samsung Wallet, try these steps:
1. Check compatibility: Samsung Wallet card support depends on your country and bank. Not all banks/issuers are supported yet. You can confirm on Samsung’s official Wallet support page for your region.
2. Update apps: Make sure both Samsung Wallet and Samsung Pay Framework (via Galaxy Store & Play Store) are updated.
3. Check phone settings:
Go to Settings → Apps → Samsung Wallet → Storage → Clear cache & data, then try again.
Ensure NFC is enabled.
4. Network & account: Confirm you’re signed in with your Samsung Account and connected to the internet.
5. Contact bank: If your card is listed as supported but still not working, your bank may need to activate Wallet support on your account.
6. Last option: Reach out via Samsung Members → Support → Error reports, so the Wallet team can check your logs.
In many cases, the issue is simply that the bank/region hasn’t yet enabled Samsung Wallet.
To Help more, please follow these steps: 1. Make sure you are using a local SIM card from your current country of residence. 2. Delete the Samsung Wallet app from your device. 3. Re-download the app directly from the Galaxy Store to ensure compatibility.
Additionally, To assist you further, kindly share the following details: 1. The bank that issued your card. 2. The card type (e.g., Visa or MasterCard). 3. Your device IMEI (setting - about phone - IMEI1). 4. Current country of residence.
