Video not working properly

[valmiksoni]

Video player after the one ui 4 update is malfunctioning on a71. It is Crashing repeatedly

[VikrantTambade]

Have tried clearing app's cache memory?

[valmiksoni]

Yes. I reinstalled the whole thing. It's still crashing. The transition from video library to video player is not working

[VikrantTambade]

Is it native player or third party?

[valmiksoni]

Native samsung player

[VikrantTambade]

I don't have any issues with the same on S21 Ultra. My phone is also running on one ui 4.1.

[VikrantTambade]

You may try wiping cache partition by booting device into recovery mode. It should solve your problem.

[samsung_fan_Alex]

Please follow I will follow you back

[Samsung_specialist]

Hi,

Kindly follow below steps:
1. Go to Settings - Apps - Choose Video player - Clear Cache.
2. Make sure your device is updated from Settings - Software update
3. Make sure Apps are updated from Google play/ Galaxy store.
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Kindly register your concern in the Samsung Members app (Samsung Members app > Get help > Feedback > Error report/ask a question).
Note: Please send device log files within 15 minutes of the issue occurrence along with the exact issue details.