Please note that software updates are regional. Software updates are covered for a specified period depending on the model of the mobile device.
You can check for software updates using the below steps:
- Go to Settings > tap Software update. - Tap Download and install. - If new software is available, you can choose Install now, Schedule install or Later.
To address the problem you are encountering, we recommend trying the following steps:
Step 1. Connect your device to your computer using the USB cable provided with your device, and then open Smart Switch on your computer.
Step 2. If a software update is available, Smart Switch might automatically prompt you to update the software or will display an option to update.
Step 3. Click Update and use the on-screen prompts to download the necessary files.
Step 4. Click OK to proceed. Your device may turn off and on a few times during the update process. When the update is complete, the device returns to the Home screen.
You’re going to need a copy of Smart Switch installed on your computer and your mobile device. Using Smart Switch’s computer version, update your device with the latest software. If you continue to encounter difficulties or if Smart Switch does not detect any available updates, please ensure that you have the latest version of Smart Switch installed on both your computer and your mobile device.
