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Ronit2912
Active Level 3
well you should try re registering as the update asked to remove and add fingerprints for better accessibility
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SolankiRahul
Active Level 3
that's the trap... once you de register.. it won't allow you to re-register..
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Hi there,

 

Please follow the below mentioned steps to resolve the issue-

> If any screens guard/tampered glass/protection film is available then first disables the fingerprint settings and then removes the screen guard.

> Once screen guard is removed now register the fingerprint again and check the issue

> Make sure to use the central fingerprint parts evenly when you register or scan fingerprint, so that all portions of fingerprint, including the center and corners have been fully scanned.

>If you still have similar problems while registering your fingerprints, please visit to the authorized Samsung service center with device and have it inspected for further resolution.

For address details of Samsung Service centers follow the link mentioned below-

http://www.samsung.com/in/support/servicelocation/

 

Regards,

Samsung Members Team

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SolankiRahul
Active Level 3
okay Sir..let me try.. however my point is why should we follow the workaround when it was working absolutely fine and after an update such bug... why can't Samsung release the Software update to fix it permanently.. why should users spend more money on removing existing screen guard and put on new one after trying to register...??
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