Original topic:

Unable to open pdf files in Dual messenger WhatsApp

(Topic created on: 06-16-2021 01:14 AM)
rjaysing
Active Level 1
Options
Galaxy A
Dear Team,
I am unable to open pdf files in Dual messenger WhatsApp.
Need your immediate attention on this issue. 
12 Comments
rjaysing
Active Level 1
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Galaxy A
My phone model is A52
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Options
Galaxy A
sorry but its whatsapp issue
whatsapp changed it files location from internal storage > whatsapp to
internal storage > android > media > com.whatsapp > whatsapp

& Google official Android restrict any other app to perform any action in Android folder only the app with primary string & manifest can do this.

but as gallery or file mannager isn't only what'sapp so it can't access those folders yes file mannager can but still you can see it via file mannager only not via gallery

so you can't see those
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Options
Galaxy A
& its because some policy changes by whatsapp
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rjaysing
Active Level 1
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Galaxy A
Ok
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rjaysing
Active Level 1
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Galaxy A
Thank you for clarification ☺🙏
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Vas-sank
Beginner Level 2
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Galaxy A

Is there a workaround for this issue? We still need to see pdf files in the whatsapp. 

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Chaman17
Active Level 7
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Galaxy A
Yes, this is due to some recent policy changes by WhatsApp and Samsung.
But there is a workaround. Backup all your data on Google Drive in your dual messenger whatsapp number. Then, install WhatsApp Business from Play Store and sign in with that number and restore the backup previously made.
Lastly, disable Dual Messenger.
You will now be able to view pdf files on your new WhatsApp Business account.
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hiteshpatelbil
Active Level 1
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Galaxy A
Same problem...dual messenger not work properly in A72
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cs-member13
Expert Level 1
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Galaxy A

Dear Samsung Member,

Greetings from Samsung Customer Support!

We would request you to register your concern in Samsung Members Application. So, that our concern team gets back to you as soon as possible.

Please follow this path to register your concern in Samsung Members Application (Open Samsung Members Application > Get help > Send Feedback > Error report/Ask questions).

Note. please attach the error log file within 15 minutes of the error occurred.

Thank you for writing to Samsung.

Warm Regards,
Samsung Customer Support

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