Original topic:

Unable to open PDF file from whatsapp dual application

(Topic created on: 06-11-2021 03:38 PM)
Beginner Level 2
Galaxy A
From today I unable to open any PDF file from whattsapp dual application. I am using Galaxy A71. Please resolve the issue as early as possible.


Active Level 3
Galaxy A
All my files on dual WhatsApp were not showing in file manager/gallery at all. It is happening because of Android 11 update and Samsung hasn't done anything about it yet. Got advice by this blessed person "Chaman17" on another thread here. What you've to do:
1. Back up your media on the dual WhatsApp on Google Drive.
2. Install "WhatsApp Business"
3. Register by same number.
4. Retrieve from the same GDrive.
5. Disable Dual WhatsApp.
Expert Level 1
Galaxy A

Dear Samsung Member,

Greetings from Samsung Customer Support!

We would request you to register your concern in Samsung Members Application. So, that our concern team gets back to you as soon as possible.

Please follow this path to register your concern in Samsung Members Application (Open Samsung Members Application > Get help > Send Feedback > Error report/Ask questions).

Note. please attach the error log file within 15 minutes of the error occurred.

Thank you for writing to Samsung.

Warm Regards,
Samsung Customer Support