Original topic:

Unable to hear while Incoming or outgoing call. After update SM-A80

(Topic created on: 4/2/21 1:21 PM)
RamkumarMasilamani
Active Level 4
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Galaxy A
Really excited to see that we got UI3 android 11😁 on A80. But after update am not able to hear any incoming call and outgoing call.

So its very disappointed with latest updates.

While we do calling in older version we do have options to select the SIM card, but new update have this option but not in directly while we calling


We are expecting most urgent solution from samsung to reslove this issue


10 Comments
ManiShankar9
Active Level 1
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Galaxy A
Yes, i am also same issue facing
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bobby476
Beginner Level 4
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Galaxy A
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Ehsank
Options
Galaxy A
Regarding sim now wgen you click on sim option you will get another option
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Ehsank
Options
Galaxy A
And regarding other issues perform these below steps one by one and observe

A. Wipe Cache Partition.

Steps to perform.

1) Turn off the device.

(Connect with type C cable and connect with pc/laptop or type c earphone only for Android 11 )
...........OR.......
IF YOU HAVE ANOTHER MOBILE THEN CONNECT WITH CABLE WHETHER IT IS TYPE C TO TYPE C OR MICRO USB PORT take help of otg connector to connect with other mobile.

2) Press and hold the Volume Up key and the spower button.
3) When the Android logo displays, release all keys.
4) Press the Volume down key to navigate and select "Wipe cache partition".
5) Press Power key to select. When the wipe cache partition is complete, Select Reboot System.
6) Press the Power key to restart the device.

If still same issue persist then try these below steps

B. Reset App Preferences.
Settings >Apps> Tap on Top Right 3Dots and select Reset App preferences.

C. Go to settings >general Management >reset>reset settings.

(NOTE : Reset settings/ Reset App preferences, change all settings to default)
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RamkumarMasilamani
Active Level 4
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Galaxy A
I tried that, its not working
Ehsank
Options
Galaxy A
Meanwhile you can send feedback to Samsung by using get help section
GetHelp>>SendFeedback>>ErrorReport/AskQuestion>choose appropriate section

Screenshot_20201223-115720_Samsung Members_65434.jpg

Screenshot_20201110-145908_Samsung Members_63169.jpg

RamkumarMasilamani
Active Level 4
Options
Galaxy A
SM-A80 After update of UI 3 Calling Issue.

```Uninstall 3rd Party Application```

Setting Reset (30 % Work) No Data Loss Take backup precaution
 Go to Setting
 Account
 Reset All Setting.

Wipe Cache Partitions (60 % Work) No Data Loss Take backup precaution
 Turn Off Your Handset (directly or Power + Volume Down)
 Connect with Ear head or USB (Connected with PC/Laptop)
 Hold Power & Volume UP Until recovery mode screen
 Select Wipe Cache Partitions
 Once completed, Select Reboot

Repair App (80 % Work) No Data Loss Take backup precaution
 Follow Steps for Wipe Cache Partitions (Until recovery mode screen)
 Select Repair App
 Once completed, Select Reboot

Factory Reset (90 % Work) Data Loss
 Take Back-up your Handset using Smart Switch with your PC/ Laptop
 Follow Step for Wipe Cache Partition (Until Recovery Screen)
 Select Factory Reset
 It will erase entire data of your handset.

**If nothing works, please visit Customer Care or Flash your Handset with yours Risk.***
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Samsung_Support1
Moderator
Moderator
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Galaxy A

Dear Samsung Member,


Greetings from Samsung Customer Support!


To resolve your device network issue please visit this link: https://www.samsung.com/in/support/mobile-devices/samsung-mobile-network-issues/#:~:text=1%20Check%2....

 

For further assistance, register your concern in Samsung Members Application (Open Samsung Members Application > Get help > Send Feedback > Error report/Ask questions).


Thank you for writing to Samsung.

 

Warm Regards,
Samsung Customer Support

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RamkumarMasilamani
Active Level 4
Options
Galaxy A
Its not network issue. There was some major bug in latest update.
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