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Original topic:

Unable to See Dual Whatsup Storage Folder In Galaxy A50

(Topic created on: 07-19-2021 04:29 PM)
Samsung_59lXiiC
Beginner Level 2
Options
Galaxy A

I am unable to find dual whatsup storage folder, please suggest the solution

4 Comments
GSPAYSAR
Active Level 3
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Galaxy A
Hi,
The issue caused in Dual WhatsApp as recently WhatsApp upgraded its version and it changed the file path where all media files are to be saved.
Due to this change, Dual Messenger didn't sync media saved at new path and so this is causing problem.

Samsung is trying to solve the problem quickly by contacting WhatsApp team.
Samsung_59lXiiC
Beginner Level 2
Options
Galaxy A

Hi 

When can we expect this and we will get total previous data or not......present its showing , but unable share to any other number

0 Likes
Samsung_specialist
Community Manager
Options
Galaxy A

The issue caused in Dual WhatsApp as recently WhatsApp upgraded its version and it changed the file path where all media files are to be saved.

Due to this change, Dual Messenger didn't sync media saved at new path and so this is causing problem.

Samsung is trying to solve the problem quickly by contacting WhatsApp team.

0 Likes
Samsung_specialist
Community Manager
Options
Galaxy A

The issue caused in Dual WhatsApp as recently WhatsApp upgraded its version and it changed the file path where all media files are to be saved.

Due to this change, Dual Messenger didn't sync media saved at new path and so this is causing problem.

Samsung is trying to solve the problem quickly by contacting WhatsApp team.

0 Likes