Original topic:

USB connetor connected/disconnected after latest software update

(Topic created on: 06-16-2020 07:43 PM)
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akshayMahale
Beginner Level 2
Options
Galaxy A

From last 2 days after I installed the new software update, there is a problem of usb connected disconnected notification seen.

This fluctuates continuously and drains off the battery. Does any one have any solution for the same?

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3 Comments
Cliff1
Active Level 1
Galaxy A

Which phone do you have?

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akshayMahale
Beginner Level 2
Galaxy A
samsung A50
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cs_member10
Expert Level 5
Galaxy A

Dear Samsung Member,

Greetings from Samsung Customer Support!


Please be assured and to resolve this issue kindly  perform the below mentioned steps :

1) Reset the device: settings >General Management > Tap on Reset.
Note: Before reset make sure to have back up of the data via Smart Switch Mobile App
(Install Smart Switch App > Open > Click on Memory Card Icon >Back Up option > Choose the data for Back up > Back Up).

 

For further assistance, register your concern in Samsung Members Application (Open Samsung Members Application > Get help > Send Feedback > Error report/Ask questions).

Note: Please send device log files within 15 minutes of issue occurrence along with the exact issue details.


Thank you for writing to Samsung.

 

Warm Regards,
Samsung Customer Support

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