Original topic:

Touch problem

(Topic created on: 01-22-2023 09:17 PM)
224 Views
Axhwix
Active Level 6
Options
Galaxy A
Well i am a galaxy A31 user and i wanna say this samsung phones are really best and i love theae phones for only 6 months and then later these phone's show you their worth. 
So before couple of days ago i am just using my phone and suddenly my screen just stopped and i can't even close the apps which i opend so i have to restart my phone and then its working properly. 
I thought that its just happend coz i opend to many apps. Then after that my phone was heating up and i am start to facing the touch issue in my phone. Like every day my phone's screen just stopped its touch but its not work properly. And then later i got a patch update for my phone and still its havibg the same problem what the **bleep** samsung is doing idk but people who have these bugs and glitches and issues i am sure that people will stop buying the samsung phones and they will shift to the other brand. 

If anybody does have any idea about how can i fix this issue plz help me 
One more i even did the factory data reset also. 
Thank you.,
4 Comments
Axhwix
Active Level 6
Galaxy A
Before the patch update this problem came into my phone idk its coz of some apps of or external files
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Axhwix
Active Level 6
Galaxy A
Ohhh i should go for it
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cs_member8
Moderator
Moderator
Options
Galaxy A

Dear Samsung Member,

Greetings from Samsung Customer Support!

We acknowledge your query and apologize for the inconvenience caused to you and will surely assist you regarding the same. We would request you to register your concern in Samsung Members Application. So, our concern team gets back to you as soon as possible.

Please follow this path to register your concern in Samsung Members Application (Open Samsung Members Application > Get help > Send Feedback > Error report).

Note. please attach the error log file within 15 minutes of the error occurring.

Thank you for writing to Samsung.

Warm Regards,
Samsung Customer Support

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tapaschaini
Beginner Level 2
Galaxy A
My phone touchscreen not working
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