Original topic:

This is why Galaxy A13 4G is the Worst Phone

(Topic created on: 11-02-2023 11:14 PM)
88 Views
Male_07
Active Level 1
Options
Galaxy A
Since when i was watching youtube it got force restart itself, glitched into power on and other issues

So Don't Buy this Phone or it Will Force restart itself
1 Comment
Samsung_specialist
Community Manager
Options
Galaxy A

We sincerely apologize for the inconvenience you've experienced with your Galaxy A13 4G. We value your feedback and are committed to assisting you in resolving this issue.

To address the problems you've encountered, please follow the steps below:

Ensure that your device is running the latest software update:

Go to "Settings."
Select "Software Update."
Choose "Download and Install."
Clear the cache for the YouTube application:

Navigate to "Settings."
Select "Applications."
Choose "YouTube."
Click on "Storage."
Tap "Clear Cache."
Reset all settings:

Access "Settings."
Navigate to "General Management."
Choose "Reset."
Select "Reset All Settings."
Should the issue persist, as a last resort, you can perform a factory reset. Please note that a factory reset will erase all data on your device, so ensure you back up your data beforehand. Here's how to perform a factory reset:

Launch the "Settings" app.
Tap on "General Management."
Select "Reset."
Choose "Factory Data Reset" and review the provided information.
When ready, swipe to and tap "Reset."
Confirm by tapping the "Delete all" button.
We appreciate your patience and cooperation throughout this process. If you have any further questions or require additional assistance, please do not hesitate to reach out.

0 Likes