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Original topic:

Sound problem

(Topic created on: 02-10-2021 06:41 AM)
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Haiiward
Beginner Level 2
Options
Galaxy A
My phone no longer release sound from playing music even on calls. On Samsung members live chat, they said the problem could be.. I didn't update my latest software, So today I did update it but it still gives me the same problem. Please help me🥺 please.
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5 Comments
seumo
Active Level 8
Galaxy A
it might be a speaker problem
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Haiiward
Beginner Level 2
Galaxy A
so why incoming calls has sound?
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seumo
Active Level 8
Galaxy A
why don't you backup and try to factory reset your phone
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Haiiward
Beginner Level 2
Galaxy A
Now its okay had lot of stress about it Thank you for the advice seumo👍
Maps_sam07
Moderator
Moderator
Options
Galaxy A

Hi, Haiiward kindly note that your device may need to be booked in for an assessment. Please go to the below link to locate the closest Authorized Service Centre to you. 

 

https://www.samsung.com/za/support/service-centre/ 

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