cancel
Showing results for 
Search instead for 
Did you mean: 

Original topic:

Sound problem

(Topic created on: 11-09-2021 09:11 PM)
256 Views
snakho
Active Level 1
Options
Galaxy A
Hi i have a sound problem in my samsung A12 i can't play songs or watch some videos...but when someone calls it rings but i can't hear them thought in the speakerphone i must 1st put the phon on loud speaker for me to hear them.

Plz help what must i do
5 Comments
Bangy
Active Level 5
Galaxy A
Try a soft reset by holding volume up, volume down and power buttons for 10 seconds
snakho
Active Level 1
Galaxy A
Hi i have just tried that but still no change...when im in my camera trying to take a video to see wants wrong it says recording with external microphone don't know want i mean
0 Likes
Bangy
Active Level 5
Galaxy A
I don't think it's even hardware related. Are you sure you're adding volume when playing music or something 😅
0 Likes
snakho
Active Level 1
Galaxy A
Hau i am mft
0 Likes
Tsogo_sam05
Moderator
Moderator
Options
Galaxy A

Hi, snakho kindly note that your device may need to be booked in for assessment. Please go to the below link to locate the closest Authorized Service Center to you.

https://www.samsung.com/za/support/service-centre/

0 Likes