snakho
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11-09-2021 09:11 PM in
Galaxy A
Hi i have a sound problem in my samsung A12 i can't play songs or watch some videos...but when someone calls it rings but i can't hear them thought in the speakerphone i must 1st put the phon on loud speaker for me to hear them.
Plz help what must i do
5 Comments
Bangy
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11-09-2021 10:28 PM in
Galaxy A
Try a soft reset by holding volume up, volume down and power buttons for 10 seconds
snakho
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11-10-2021 01:15 AM in
Galaxy A
Hi i have just tried that but still no change...when im in my camera trying to take a video to see wants wrong it says recording with external microphone don't know want i mean
Bangy
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11-10-2021 09:39 AM in
Galaxy A
I don't think it's even hardware related. Are you sure you're adding volume when playing music or something 😅
snakho
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11-10-2021 10:32 AM in
Galaxy A
Hau i am mft
Tsogo_sam05
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11-10-2021 11:51 AM in
Galaxy AHi, snakho kindly note that your device may need to be booked in for assessment. Please go to the below link to locate the closest Authorized Service Center to you.