Someone help me Galaxy A15

[YoungBouy]

My phone doesn't play videos even if I download them ..it says error video code 

Of I open Facebook status n reels doesn't play even when I have data Please help here 🙏 

[subject117]

Can you post screenshots or a screen recording

[YoungBouy]

I can post but it doesn't play music on the background

[Yomelela]

Hey, I am using the same phone and have experienced that 2x (something about the videosnot being supported), try to restart the phone after that they'll start playing. 😊

[koekoes]

Help me please to put my facebook back. Thanks.