Software update not completing on Smart Switch

[MalcolmMolver]

I've managed to locate a software update for my A71 on Smart Switch. However, the update is just not completing despite running ALL NIGHT. It just gets stuck on this dialogue box. Can anyone, especially Samsung, assist with what is going on?? Not impressed at all.

[jkarl30]

Which version of android is it?

[MalcolmMolver]

Not sure what the update is. It was massive though- over 5GB. I've currently got Android 11, or One UI 3.1

[Tsogo_sam05]

Hi, MalcolmMolver apologies for the inconvenience caused, kindly unplug the phone from the PC then perform a soft reset of the phone and retry.

Press and hold the power and volume down buttons for about 10 seconds.

*The device may take a screenshot, however, keep holding the buttons for a few more seconds. This is a soft reset and will not factory reset your phone.

[MalcolmMolver]

Thank you, will have to try this later

[MalcolmMolver]

I've tried this now many times, and it is just not working.

[Tsogo_sam05]

Hi, MalcolmMolver kindly note that your device may need to book in for a Software reload. It seems like the current software loaded on your device is malfunctioning. Please go to the below link to locate the closest Authorized Service Center to you.

https://www.samsung.com/za/support/service-centre/

You can also backup using Smart switch and then factory reset your device. Herewith Smart switch link:

https://www.samsung.com/za/support/smart-switch/

[MalcolmMolver]

Thank you. I did do a factory reset in December and this did not help. I will take it in

[MalcolmMolver]

Hi there, the nearest store in Durban is inefficient. They can only have the phone ready on Monday afternoon. Will another attempt at a factory reset help?