Software update leads to faulty mobile

[Members_859BJuB]

I have updated my Samsung A50 to android 10 software and facing lots of issues... 

Phone speaker total in mute condition 

Voice call mute condition 

Video playing automatically in 10X speed without any control 

Kindly give me the solution for this 

Buying Samsung brand and suffering alot 

Guys don't ever buy this brand and don't ever update the software if they recommend. 

Am suffering like anything by trouble shooting daily behind this issues but still no solution

My contact no 9884330610

[Jasmeet17]

if under warranty go to samsung service center. If out of warranty then flash older OS with Odin software.

[Dice66]

I too have the same model but different issues after updating my device restarts often to point i couldn't even make a call properly. I visited service center regarding this issue they told me its motherboard issue and it would cost me 9k to replace it. They're not even ready to listen to me they just want me to spend 9k for MB

[Tamim87]

if you don't deserve it then throw it away @@###

[TSNair]

there is no update for samsung j76 after november 2019 why?

[Samsung_Support3]

Dear Samsung Member,

Greetings from Samsung Customer Support!

Please perform the below mentioned steps to resolve the issue:

* Check mute all sound option
Settings > Accessibility > Hearing enhancements > Disable Mute all sounds (if enabled).

* Check rebooting your device. 

For further assistance, register your concern in Samsung Members Application (Open Samsung Members Application > Get help > Send Feedback > Error report/Ask questions).

Thank you for writing to Samsung.

Warm Regards,
Samsung Customer Support