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Original topic:

Software update issue!! I got on my Galaxy A50s

(Topic created on: 10-21-2022 12:42 AM)
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hj_seven
Active Level 3
Options
Galaxy A
Recently my phone was accidentally updated🥲... Sorry to say that, But it's the reality. Now I'm facing so many issues like restarting while using, Battery life, Hanging etc..,

Need to fix this!!! Do anybody can help me?...
Please don't tell me to reset it!

1 Solution


Accepted Solutions
Solution
cs_member8
Moderator
Moderator
Options
Galaxy A

 

Dear Samsung Member,

Greetings from Samsung Customer Support!

We acknowledge your query and apologize for the inconvenience caused to you and will surely assist you regarding the same. We would request you to register your concern in Samsung Members Application. So, our concern team gets back to you as soon as possible.

Please follow this path to register your concern in Samsung Members Application (Open Samsung Members Application > Get help > Send Feedback > Error report).

Note. please attach the error log file within 15 minutes of the error occurring.

Thank you for writing to Samsung.

Warm Regards,
Samsung Customer Support

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10 Comments
rohan111111
Active Level 2
Galaxy A
Update is a great tactic to downgrade phone , so ppl will buy new one 🙂
hj_seven
Active Level 3
Galaxy A
😄
Sid_Karna
Expert Level 5
Galaxy A
If at all you had used this platform earlier, you would've known that updating a Samsung phone with Exynos 9611 processor means death sentence for the phone.

Now the only option is to buy a new phone or replace the motherboard by spending 8-9k.
JerinJohn
Active Level 6
Galaxy A
Wait for next update as I have same issue on my phone and after update it is solved
hj_seven
Active Level 3
Galaxy A
When will I get that....
0 Likes
JerinJohn
Active Level 6
Galaxy A
I don't know. It depends upon your phone
hj_seven
Active Level 3
Galaxy A
😄
0 Likes
Solution
cs_member8
Moderator
Moderator
Options
Galaxy A

 

Dear Samsung Member,

Greetings from Samsung Customer Support!

We acknowledge your query and apologize for the inconvenience caused to you and will surely assist you regarding the same. We would request you to register your concern in Samsung Members Application. So, our concern team gets back to you as soon as possible.

Please follow this path to register your concern in Samsung Members Application (Open Samsung Members Application > Get help > Send Feedback > Error report).

Note. please attach the error log file within 15 minutes of the error occurring.

Thank you for writing to Samsung.

Warm Regards,
Samsung Customer Support