Software update error

[KalyanT]

Hi Team,

I dont know why it is not working after the software update of every time on my Samsung galaxy A80 . Also I lost my app data and phone every software update installation. 

 Please find the error screenshot attached and help me out on this issue on every time .

Thanks in advance for your help

Kalyan

[SDC-X]

If Smart Switch cannot solve your problem you should go to the service centre where they will probably reflash your ROM which might be risky for you to do.

[KalyanT]

Actually this is my one and only Samsung phone .. you said try to smartswith right ..? How can I ...

[SDC-X]

Smart Switch. It is an app from Samsung install it in your computer then plug your phone to your computer. It has some options regarding botched updates. It might be able to solve your problem but if the problem continues then I think you should go to the service center.

[KalyanT]

Okay , will try once and thank you so much for quick guidance

[SDC-X]

Welcome 🙂. I wish your problem gets solved.

[KalyanT]

Thank you 😊

[SDC-X]

😊

[cs-member13]

Dear Samsung Member,

Greetings from Samsung Customer Support!

We would request you to register your concern in Samsung Members Application. So, that our concern team gets back to you as soon as possible.

Please follow this path to register your concern in Samsung Members Application (Open Samsung Members Application > Get help > Send Feedback > Error report/Ask questions).

Note. please attach the error log file within 15 minutes of the error occurred.

Thank you for writing to Samsung.

Warm Regards,
Samsung Customer Support