Software issue

[PDcruz]

Hi team , y'all were supposed to issue a software update in sept however due to the delay my pH is issuing a serious software issue for this device . I have raised so many complaints and nothing is done, samsung is useless as y'all can't solve a problem. 

[PDcruz]

Y'all don't understand, it's not connected to anything it's a pop up swathing a serious software issue and only when the software is performed only then the issue will get resolved. So release the software or do something cuz the customer support is useless and it's not helping sone automated chat who even wants that.

[PDcruz]

Thats my issue

[Oneui_new]

Clearly mentioned that contact customer support, why are you not visiting samsung care? Just reinstall the os from samsumg care. Your problem will be solved. Very simple

[PDcruz]

Easy for y'all to talk when the customer is having a prob that's your only solution

[PDcruz]

I even sent y'all a snapshot of my isdue

[cs_member10]

Dear Samsung Member,

Greetings from Samsung Customer Support!

As per your query, we request you kindly share the log file regarding your device softwere issue. Also, share video clips and images for better understanding. This will help us to investigate further and resolve this issue.

Samsung Members Application (Open Samsung Members Application > Support> Tap on error report > Type your query > Send).

Note: To ensure relevant log information is included in the error report, submit the report within 3 minutes of encountering the bug or error, and do not terminate (swipe away) the Samsung Members application until you are notified that the report has been sent. This can take up to 5 minutes.

Warm Regards,
Samsung Customer Support

[PDcruz]

That's my prob its in the snapshot, I how many times to keep sending the snapshot

[PDcruz]

For the Las the last time, j only opened my phone ans all my WhatsApp text imp ones got deleted automatically and when everything got deleted that popup came so u see it's the software issue

[PDcruz]

Open the popup that I just sent 2min qgo