Thank you for sharing your concern. We acknowledge your query and apologize for the same. And please follow the easy troubleshooting steps which might help to solve the issue.
1: Turn off your mobile and your Smart TV for 30 seconds turn it back on and test if it fixes the issue.
2: To connect your device with a TV, follow the below steps:
Swipe down the Notification panel >> Select smart view option >> Enable Smart view >> Select the desired device >> Tap to connect TV model no. >> Notification bar will appear on the TV screen and select Allow to give permission to connect your device >> The phone is connected with the TV.
3: Both devices do not have screen mirroring switched on. You need to have the mirroring connection to be open on both your smartphone/tablet and the TV for the mirroring to work correctly.
4: If the issue still persists then kindly try the below-mentioned step to overcoming the issue-
Step 1. Enable Bluetooth and Wi-fi during connectivity. Step 2. Settings >> Tap on Apps >> Tap on More (Three dots) >> Tap on Show system apps >> Search Smart view app >> Tap on Storage >> Tap on Clear data. Step 3. Ensure your device and TV must be closed. Step 4. Check Wi-Fi connectivity. Internet speed must be good. Step 5. Go to setting >> General management >> Reset >> Setting Network Reset
Clearing the app cache is kind of like a cleanse for your apps. It will get rid of residual files that could be slowing down the app. Open Settings, and then swipe to and tap Apps. Select or search for the app you want to clear. Tap Storage, and then tap Clear cache.
In case the issue still occurs. Please register your concern in Samsung Members Application (Open Samsung Members Application > Support> Tap on error report > Type your query > Send).
Thank you for writing to us. Warm Regards, Samsung Customer Support.
