Sim 2 slot network challenges

[PTMAIZIOFA]

Hello, I'm experiencing an issue with my Samsung Galaxy A13 4G model, where my SIM 2 is not being recognised. When I insert SIM 2, it says, "Emergency network." I've tried troubleshooting steps like swapping SIM cards and resetting network settings, but the problem persists. Can you please provide guidance on how to resolve this issue? Thank you.

[Olanature]

Are you on One UI 6 or 5.1?

[PTMAIZIOFA]

One UI 6

[Olanature]

Did the problem start after u updated?

[PTMAIZIOFA]

Yes

[Olanature]

That's it. I thought as much. On my S22 ultra, after the update, one of my sim wouldn't browse on 4G while the other sim is enabled. And no-one has a solution to the problem

[PTMAIZIOFA]

So it means thats Samsung for us or they are working on it for resolution

[Olanature]

No resolution, I contacted Samsung via this platform, all they suggested didn't work, went to the operators, and no solutions from them, too. It's just the new OS problem and not the operators

[PTMAIZIOFA]

It's very bad experience indeed