Should Samsung Balance Updates Between Flagships & Midrange Devices?

[Legend54]

It’s clear flagship devices get updates faster, but most users in regions like Africa rely on midrange models. Shouldn’t Samsung prioritize balancing updates for everyone, especially in growing markets?

[Legend54]

True, SG_Kaluzi. Nokia’s decline shows how important it is to keep customers happy with timely updates and good support. Samsung needs to learn from that to avoid losing loyal users

[Jacques88]

Nokia lost customers due to partnering with Microsoft, and then Microsoft bailed on the Mobile Windows OS. They were going to stick with Symbian OS and quickly realised that after so many brands adopted Android , they made a mistake. It wasn't due to firmware updates. It was due to consumers deciding that Android works better for them.

[Legend54]

Good points, Jacques88. Nokia’s situation was complex and not just about updates. Partnering with Microsoft and the shift away from Symbian definitely played a big role. It shows how important it is for brands to adapt quickly to user preferences and the market. Samsung can take note and focus on both timely updates and user experience to keep loyalty strong

[SG_Kaluzi]

Exactly they didn't consider views of customers when they didn't agree to that and they go on as well to do it. Company always don't make right decision they need to views of customers and try to cosider them in time as well.

[Legend54]

True, companies should listen more to their customers and act accordingly. Ignoring user feedback can lead to lost trust and loyalty. Samsung and others should prioritize customer views alongside business goals to avoid past mistakes like Nokia’s

[Jacques88]

At the time customers didn't have options or a choice, the internet didn't exist in the form of today. THough we just had phones the race was on to create an eco system to gain popularity and Nokia failed by choosing Windows Mobile instead of Android, even today people still buy Nokia with Android, and the What if still loomes over that brand.

Their falling wasnt due to customer feedback, as there wasn't anything yet to give feedback on.

[Legend54]

Good point about the context back then. The mobile landscape has changed a lot with more choices and instant feedback from users today. Companies now have a bigger responsibility to listen and adapt quickly to customer needs to stay relevant. Nokia’s story is a valuable lesson for brands like Samsung to keep evolving with the market and user expectations

[Jacques88]

Yep this is 100% true, we have the ability to be heard and even if it's a small dent we leave behind after making them aware that impact can be made with success and they'll eventually start listening👏

[SG_Kaluzi]

I remember that time i had Nokia C3, when the did that, that was the end, i ended up buying blackberry and Samsung in 2014, ever since that, i have been using Samsung till todate, Alot of people especially in Africa had not familiarized with internet but globally they tried to communicate and the didn't buy that concern and end up to Microsoft that was the end of them, even though now they are trying but they will never win back customers as they had. Same as blackberry, sony, Motorola etc they have gone.....and lost market.

[Legend54]

Well said, both of you. It’s true user voice matters more than ever now. SG_Kaluzi your story sums it up well… brands that ignored user needs lost ground. Nokia, Blackberry, even Sony – they all missed the shift. Samsung has done well to adapt, and they should keep listening if they want to keep their edge. 💯