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06-15-2025 05:50 PM in
Galaxy A- Mark as New
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06-15-2025 06:14 PM in
Galaxy AThat’s the setting for how long the screen stays on when inactive.
🛠 Possible causes & fixes:
Battery Saver mode: This can reduce screen timeout to save power.
Fix: Go to Settings > Battery and device care > Battery, and check if Power saving mode is on. Try turning it off.
Bedtime/Focus Modes (Digital Wellbeing): These modes can change screen behavior at certain times.
Fix: Go to Settings > Modes and Routines > Sleep or Focus Mode, and see if screen timeout is being adjusted there.
Bixby Routines or Modes and Routines app: These can automatically change screen timeout based on time, location, etc.
Fix: Go to Settings > Modes and Routines > Check if a routine is active that alters display settings.
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✅ 2. If you mean the Screen Time statistics vary:
If you're looking at Digital Wellbeing > Screen time, and the numbers change each day, that’s normal.
It just reflects how long you've used your screen per day — it resets daily.
To see detailed stats, go to Settings > Digital Wellbeing & parental controls > Dashboard.

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06-17-2025 11:32 AM in
Galaxy ADear Samsung Member,
Greetings from Samsung Customer Support!
We request you kindly share the log file. Also, share the video clips and images for better understanding. This will help us to investigate further and resolve this issue.
To share the log file: Open Samsung Members Application > Support> Tap on send feedback> Choose Composer> Select error report> Select the appropriate issue category> Type your query and send.
Note: To ensure relevant log information is included in the error report, submit the report within 3 minutes of encountering the bug or error, and do not terminate (swipe away) the Samsung Members application until you are notified that the report has been sent. This can take up to 5 minutes.
Warm Regards,
Samsung Customer Support
