Original topic:

Screen flashing 😟ptical scanner !ssue!!

(Topic created on: 07-23-2021 03:44 PM)
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Nishitkohli
Expert Level 3
Options
Galaxy A
I had previously posted a problem with my A52 regarding screen flash after on display fingerprint use from sleep even when animation is off and its with many A as well as s20 fe scanners refer to reddit , are you facing same issue?

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12 Comments
Nishitkohli
Expert Level 3
Galaxy A
Okay👌
Galaxy A

Dear Samsung Member,

Greetings from Samsung Customer Support!

We would request you to register your concern in Samsung Members Application. So, that our concern team gets back to you as soon as possible.

Please follow this path to register your concern in Samsung Members Application (Open Samsung Members Application > Get help > Send Feedback > Error report/Ask questions).

Note. please attach the error log file within 15 minutes of the error occurred.

Thank you for writing to Samsung.

Warm Regards,
Samsung Customer Support

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akshatkalk
Beginner Level 3
Galaxy A

I'm currently using an S20FE 5G, which is a 2-year-old phone, and I've been experiencing an issue with the fingerprint scanner. Unfortunately, I haven't been able to use the scanner at all. I took it to the Samsung service centre, and they attempted to calibrate the scanner, but it didn't resolve the problem. At this point, I've decided that when I purchase a new phone, I will opt for a different brand.

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