SnJana
Active Level 3
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Galaxy A
Since I bought the phone in July, 2019, the screen transition effect doesn't work, it lags poorly when I unlock the phone and the fingerprint animation also lags and the framedrops is seen, the effect only works properly when I use a live wallpaper on my lock screen otherwise the effect doesn't work, but in m30s it works properly in every condition. I've tried everything but this problem is not solving, is anyone having the same issue, please mention what can be done with this, my phone also lags without any reason, I've reseted my phone yet this thing happens
4 Comments
Anonymous
Not applicable
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Galaxy A
if you update your last security patch through your mobile data...then factory reset once or flash last firmware from service center
0 Likes
SnJana
Active Level 3
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Galaxy A
I have reseted my phone but nothing changed, I will wait until I get one ui 2, if it still happens, then I will go to the service center
0 Likes
Anonymous
Not applicable
Options
Galaxy A
🤔
0 Likes
Samsung_Support2
Active Level 10
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Galaxy A

Hi there,

 

Please perform the following steps:
>Free some internal memory (If occupied more than 80%) (Settings > Device Care or Device Maintenance > Storage)
> Stop the background running app (Tap on the left soft key and close all the running apps).
>Check for the latest security patch update (Scroll down Notification panel >Settings >Software Update >Download updates manually).
For rest of the issues, please register your concern in Samsung members app(Open Samsung members app>click on “+“icon>send feedback>Error report/ Ask Questions).

 

Regards,
Team Samsung Members