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Original topic:

Screen Touching Error

(Topic created on: 06-19-2025 07:46 AM)
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Rohit736
Active Level 1
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‎06-19-2025 07:46 AM in 

Galaxy A
I have recently updated my phone samsung A34 to Andriod 15. I am facing an issue at the time I swipe up for searching apps that sometime works or sometime not. Moreover today I got a new error. I am attaching a screenshot of it. Please fix this ASAP.

image


1 Comment
cs_member10
Moderator
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‎06-19-2025 04:19 PM in 

Galaxy A

Dear Samsung Member,

Greetings from Samsung Customer Support!

We request you kindly share the log file. Also, share the same images for better understanding. This will help us to investigate further and resolve this issue.

To share the log file: Open Samsung Members Application > Support> Tap on send feedback> Choose Composer> Select error report> Select the appropriate issue category> Type your query and send.

Note: To ensure relevant log information is included in the error report, submit the report within 3 minutes of encountering the bug or error, and do not terminate (swipe away) the Samsung Members application until you are notified that the report has been sent. This can take up to 5 minutes.

Warm Regards,
Samsung Customer Support

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