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12-13-2022 05:52 PM (Last edited 12-13-2022 05:53 PM ) in
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12-13-2022 06:12 PM in
Galaxy AAs soon as the ad turns on try to see in the multi window which app is running the ad.
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12-13-2022 06:22 PM in
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12-13-2022 07:01 PM in
Galaxy Ayou have to find the app and unistall it.
You can find the app by pressing recents key while you see the app.
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12-13-2022 07:34 PM in
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12-13-2022 08:13 PM in
Galaxy A- Mark as New
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12-14-2022 08:31 PM in
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12-27-2022 01:44 AM in
Galaxy ADear Samsung member,
Greetings from Samsung customer support.
We acknowledge your query and apologize for the inconvenience caused to you and will surely assist you regarding the same and please follow the easy troubleshooting steps which might help to solve the issue.
1: Disable the Google ads: Path: Settings > Google > Ads > Opt-out of ads personalization > Disable
2: Disable Google ads settings: Path: Tap on Ads by Google > Add settings > Disable Google ads settings
3: Enable pop-up blocker: Path: Internet browser > Settings > Advanced > Enable pop-up blocker
Kindly check Contain ads function while downloading any app from the play store. (If any application contains ads then it is mentioned under the name of that application while downloading from the play store).
In case the issue still occurs. Please register your concern in Samsung Members Application (Open Samsung Members Application > Get help > Send Feedback > Error report).
Thank you for writing to us.
Warm Regards,
Samsung Customer Support.