Original topic:

Samsung secure folder backup failed on my Galaxy A30

(Topic created on: 06-10-2021 05:21 PM)
Active Level 1
Galaxy A

when i update my phone to android 11 i have problem with secure folder. when i want to backup my data such as photos or videos it's give me an error.

error message : Backup failed something went wrong and some data was lost. To avoid losing the data permanently restore your data before trying to back it up again.

1 Comment
Expert Level 1
Galaxy A

Dear Samsung Member,

Greetings from Samsung Customer Support!

We would request you to register your concern in Samsung Members Application. So, that our concern team gets back to you as soon as possible.

Please follow this path to register your concern in Samsung Members Application (Open Samsung Members Application > Get help > Send Feedback > Error report/Ask questions).

Note. please attach the error log file within 15 minutes of the error occurred.

Thank you for writing to Samsung.

Warm Regards,
Samsung Customer Support