Original topic:

Samsung performance issue

(Topic created on: 12-11-2024 09:59 PM)
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RITESHHHB
Beginner Level 2
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Galaxy A
We need gaming features for Samsung A55, performance is not good. Despite being priced at 40k, the phone lags a lot and heats up while gaming. 25k phones of other brands provide better gaming performance, phone performance should be improved in the new update 
6 Comments
Amit_ALPHA670
Active Level 6
Galaxy A
We also facing same issues bro...it's very pathetic and disappointing
cs_member8
Moderator
Moderator
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Galaxy A

Dear Samsung Member,

Greetings from Samsung Customer Support!

As per your concern, we want to inform you that while using games and streaming services are power-intensive and can cause device to heat up, especially during extended use. Closing these apps may help device to cool down, And there is no such specific model which not heat during the game, It's normal for every device to heat up during game or using apps on normal tempreture but if you are feel more then heating in your device kindly follow the below steps to resolve your device issue.

● Galaxy device heating issue: https://www.samsung.com/in/support/mobile-devices/why-the-device-heats-up-during-use/

● Update the software if available: https://www.samsung.com/in/support/mobile-devices/samsung-galaxy-smartphone-how-to-update-software/

● You can reset your device by following the steps from the below link.
https://www.samsung.com/in/support/mobile-devices/samsung-galaxy-mobile-how-to-perform-a-factory-res...

In case the issue still occurs, please visit the service center for a physical inspection of your device. You can locate your nearest service center with this given link: https://www.samsung.com/in/support/service-center/

Warm Regards,
Samsung Customer Support

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goodthings
Expert Level 5
Galaxy A
Kindly complaint to Samsung customer support through Samsung Members App as error report also send log files Along with this error report for this issue and wait for next update may be fix it by Samsung team soon. If you like please accept as a solution it's help to others users also, click on 3dots in my reply section and click on accept solution. Thanks.
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Ishaan_A55
Active Level 7
Galaxy A
Thousands of people has reported many time that galaxy A55 'performance is dropping, lags and stutter, camera not optimized. SO NOW ITS SAMSUNG'S RESPONSIBILITY TO LOOK OVER GALAXY A55 ISSUE OR JUST AGREE THAT THE HARDWARE IS WEAK BUT STILL SELLING THIS PHONE IN 40K PRICE.
Very disappointed 😞
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goodthings
Expert Level 5
Galaxy A
Your's most welcome to here.
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shahnazarthakur
Beginner Level 2
Galaxy A
Samsung a34 5g gaming performance is very bad please performance level up🙏
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