Original topic:

Samsung need a serious attention to galaxy A55

(Topic created on: 06-22-2024 11:26 PM)
3433 Views
Ishaan_47
Active Level 4
Options
Galaxy A
 Despite being a loyal Samsung customer for years, my recent experience with the Galaxy A55 has been extremely disappointing due to numerous unresolved bugs and the lack of timely software updates.

Since purchasing the Galaxy A55, I have encountered several persistent issues that severely impact the device's performance and usability. These bugs range from frequent app crashes and unresponsive touch screen to battery drain and connectivity problems. These issues have not only disrupted my daily usage but have also significantly diminished the overall user experience I have come to expect from Samsung products.

What is more concerning is the apparent lack of updates to address these problems. Regular software updates are crucial for maintaining the functionality and security of any device, yet the Galaxy A55 has not received any meaningful updates for a considerable period. This neglect raises serious questions about the commitment to supporting this model and ensuring customer satisfaction.

I urge Samsung to take immediate action to rectify these issues. It is imperative that a comprehensive software update is released as soon as possible to address the myriad of bugs plaguing the Galaxy A55. Additionally, I request a clear communication regarding the update schedule and the steps being taken to resolve these issues.
I hope to see a swift resolution to these issues and look forward to your prompt response.
9 Comments
Usama_07
Active Level 4
Galaxy A

These needs to be fixed on priority:

1) Display Saturation 

2) Camera processing & saturation

3) Touch response and scrolling speed

goodthings
Expert Level 5
Galaxy A
Kindly complaint to Samsung customer support through Samsung Members App as error report also send log files Along with this error report for this issue and wait for next update may be fix it by Samsung team soon. If you like please accept as a solution it's help to others users also, click on 3dots in my reply section and click on accept solution. Thanks.
Ishaan_47
Active Level 4
Galaxy A
Yes,I am waiting for the update to fix this but after seeing the Thailand update there is nothing that samsung has done to improve things in galaxy A55
goodthings
Expert Level 5
Galaxy A
Yeah. Thanks.
goodthings
Expert Level 5
Galaxy A
Your's most welcome to here.
cs_member10
Expert Level 5
Galaxy A

Dear Samsung Member,

Greetings from Samsung Customer Support!

We appreciate you taking the time to share valuable comments, and taking your valuable feedback, We are continuously working to make our products better and more efficient.

If you are facing any issues, kindly share the log file. Also, share video clips and images for better understanding and report this issue with the log file. This will help us to further investigate and resolve your issue.

Samsung Members Application (Open Samsung Members Application > Support> Tap on error report > Type your query > Send).

Note: To ensure relevant log information is included in the error report, submit the report within 3 minutes of encountering the bug or error, and do not terminate (swipe away) the Samsung Members application until you are notified that the report has been sent. This can take up to 5 minutes.

Warm Regards,
Samsung Customer Support

 

Galaxy A
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ch4A
Active Level 8
Galaxy A
It can be a network problem
ch4A
Active Level 8
Galaxy A
Mostly kind of view experience based