We would like to inform you that the latest software version Android Q likely to be released on Apr'20. Any update regarding this will be notified in the Samsung Members app under the notice section.
Please perform the following steps to resolve the issue:
1- Perform Interactive checks through Samsung Members Application (Samsung Member > Get Help > Interactive checks > Speaker).
2- Check the mentioned issue in safe mode.
3- Check for the latest device O/S (Scroll down Notification panel > Settings > Software Update > Download updates manually).
For further assistance, register your concern in Samsung Members Application (Open Samsung Members Application > click on “+“icon > send feedback > error report/ask questions).
Team Samsung Members