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08-29-2020 11:44 AM in
Galaxy A
Dear Samsung Member,
Greetings from Samsung Customer Support!
To resolve "battery" issue kindly follow the given below step:
>> Reset the device: -Kindly create data backup of your device via SMART switch mobile application or http://www.samsung.com/in/support/smartswitch pc suite.
>> Tap on Settings> Tap on General Management> Tap on Reset.
For more information on battery drainage please click on the given link: http://www.samsung.com/in/support/skp/faq/1101689
If the issue still persist, kindly register your concern in Samsung Members app (Samsung Members app > Get help > Feedback > Error report/ask question).
Note: Please send device log files within 15 minutes of issue occurrence along with the exact issue details.
Thank you for writing to Samsung.
Warm Regards,
Samsung Customer Support