Original topic:

Samsung forgot to update A36

(Topic created on: 11-11-2025 09:12 PM)
165 Views
Shaansk
Active Level 6
Options
Galaxy A

I think Scamsung has forgot to update A36 device.. the device is stuck on September patch & Google system is stuck on July. Kindly release the update fast. Banking apps are not working, else you will lose majority of users.

3 Comments
hatim123
Active Level 6
Galaxy A
Same with A34 5G
0 Likes
cs_member10
Moderator
Moderator
Options
Galaxy A

Dear Samsung Member,

Greetings from Samsung Customer Support!

We would like to inform you that our development teams continue to work on enhancing our product through software updates. Please note that regular OS upgrades may occasionally lead to delays in our planned updates, as we prioritize thorough testing, bug resolution, and rigorous quality checks.

To stay updated, please remain active on the Samsung Members application, as you will be notified when the update becomes available for your device.

Currently, it is intended behavior that the Google Play System Update (GPSU) does not work on some Samsung devices running Android 15. This issue arises from Samsung's policy in consultation with Google. The blocked updates will resume at the appropriate time for each device.

Please also note that critical fixes have been preloaded with support from Google. We appreciate your understanding and ask you to keep the current status in mind.

We kindly request that you share the log file regarding the banking app issue. Additionally, please provide any images that may help us better understand the situation. This information will assist us in further investigating and resolving the issue.

To share the log file: Open Samsung Members Application > Support> Tap on send feedback> Choose Composer> Select error report> Select the appropriate issue category> Type your query and send.

Note: To ensure relevant log information is included in the error report, submit the report within 3 minutes of encountering the bug or error, and do not terminate (swipe away) the Samsung Members application until you are notified that the report has been sent. This can take up to 5 minutes.

Warm Regards,
Samsung Customer Support

0 Likes
Linuxgeek
Active Level 3
Galaxy A
September android securitypatch is okay . I guess they are bi-monthly security updates. So next update will be in nov end or December with nov security patch.
However my google play system updates are stuck at 1st August, which is concerning. The reason why google play system updates (project treble) were introduced were to push critical security updates faster to users avoiding the lenghty process of OEM bundling it.
0 Likes