Dear Samsung Member,
Greetings from Samsung Customer Support!
We are really sorry for the inconvenience caused to you. We would request you to kindly raise your concern through Ask Questions from Samsung Member Application or send us the screenshot and error log file with in 15 minutes of issue occurrence through error report section from Samsung Member Application:-
Samsung Member Application > click on get help > send feedback > error report/Ask Question, so that we can help you out with this.
Thank you for writing to Samsung.
Samsung Customer Support