Original topic:

Samsung Galaxy a50 android 10 update

(Topic created on: 06-13-2020 03:34 PM)
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ErAakash
Active Level 4
Options
Galaxy A
Guys my phone is restarting automatically once or twice a day on it's own. What's should I do ? Its going on after android 10 update. And internet is not working properly. 
12 Comments
NitishBadhan
Active Level 7
Galaxy A
to fir jesa hai chlao 🤣🤣🤣🤣
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NitishBadhan
Active Level 7
Galaxy A
bas on off hote dekhe jao
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cs_member10
Expert Level 5
Galaxy A

Dear Samsung Member,


Greetings from Samsung Customer Support!

 

Please be assured and to  resolve "Auto restart" issue please follow below given steps:

>>>Go to Settings > General management > Reset > Turn off auto start.

 

Please be assured and to resolve "Network problem" issue please follow below given steps:

1) Check network operators and select automatically (Settings> Connections> Mobile Network>Network operator> select automatically > Tap on OK > Registered on network).

2) Check device in safe mode: Press and hold the Power key, when Power off icon appears >Press and hold the power off icon.
Exit safe mode: Hold the power button and select restart on the device.
3) Reset the device: settings >General Management > Tap on Reset.
Note: Before reset make sure to have back up of the data via Smart Switch Mobile App
(Install Smart Switch App > Open > Click on Memory Card Icon >Back Up option > Choose the data for Back up > Back Up).

 

If the issue still persist, kindly register your concern in Samsung Members app (Samsung Members app > Get help > Feedback > Error report/ask question).
Note: Please send device log files within 15 minutes of issue occurrence along with the exact issue details.

 

Thank you for writing to Samsung.

 

Warm Regards,
Samsung Customer Support

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