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08-03-2020 08:47 AM in
Galaxy A- Mark as New
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08-05-2020 12:18 PM in
Galaxy ADear Samsung Member,
Greetings from Samsung Customer Support!
To resolve battery issue kindly follow the below steps given below:-
1. Battery optimization:- Settings>Select Device Maintenance/Device Care>Optimize>Optimize all options like Battery, Storage and Memory
For more information on battery drainage please click on the link below:-
http://www.samsung.com/in/support/skp/faq/1101689
If the issue still persist, kindly register your concern in Samsung Members app (Samsung Members app > Get help > Feedback > Error report/ask question). Kindly send us the screenshot (which apps are consuming most of the battery).
Note: Please send device log files within 15 minutes of issue occurrence along with the exact issue details.
Thank you for writing to Samsung.
Warm Regards,
Samsung Customer Support