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04-25-2020 12:03 PM in
Galaxy ADear Samsung member,
Greetings from Samsung Customer Support!
Be assured below given steps would help you out to solve the issue:-
1. Check space availability:,Path: Settings > Device Care >Storage,
2. Check app cache,Settings >Device care>Storage>CLEAN NOW.
3. Close background apps.
4. Remove third party apps: settings > Apps >Uninstall.
5. Remove memory card.
After following the above steps if issue still persists, register your concern in Samsung members app Samsung member> get help> Error reports> Select Symptom category > describe problem in detail and Send.
Thank you for writing to Samsung.
Warm Regards,
Samsung Customer Support