Dear Samsung Member,
Greetings from Samsung Customer Support!
We at Samsung understand your concern. Kindly follow the below mentioned steps to improve the performance of the device:
We recommend customers to use only Samsung approved Screen protector.
If the issue still persist, we would request you to register your concern in Samsung Members Application in order to assist you better. (Samsung Members App > Get help> Feedback >Error report > Attach log file for any issue)
Thank you for writing to Samsung.
Samsung Customer Support