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Beginner Level 2
I have a Samsung Galaxy A50 mobile phone 6 months old. The mobile phone was working fine before updated to One UI 2 and Android 10.
Some keys like 0, p,j and n is not working in samsung keypad in portrait mode and some options of the mobile screens (vertical area) 2 to 3 mm from the right edge of the phone screen(portrait).
Please help...
Please let me know whether the issue is update related or defect of the scree.
Please suggest to fix the issue...
3 Comments
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Active Level 8
visit to near by Samsung authorised service center.
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Active Level 4
Try doing a factory reset. It should help.
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Dear Samsung Member,

Greetings from Samsung Customer Support!


Please perform the below mentioned steps to resolve the issue:

 

1. Check app cache:-
Clear cache memory of a particular application : Setting >Apps >Now pick the app. For example 'Samsung Internet' >Storage >Clear Cache.

 

For further assistance, register your concern in Samsung Members Application (Open Samsung Members Application > Get help > Send Feedback > Error report/Ask questions).


Thank you for writing to Samsung.

 

Warm Regards,
Samsung Customer Support

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