Samsung Galaxy A50 fingerprint sensor not working properly

[nitin4056]

my fingers not add successfully in my device 

fingerprint sensor not working properly 

[nitin4056]

error below in photo

[savage25]

press and hold ur fingerprint for a while and use different fingers to register it will work...i did the same n it work..

[savage25]

watch Tech Dside video regarding fingerprint as the trick work in my device

[Bishalgp]

try again and this time hold you finger for little more time and try different finger too.

[mudassarfa]

remove Ur screen protector and try

[AdithyaR]

Buddy, put a bit of pressure on the sensor area it'll detect the fingerprint.

[nirmals]

if tempered glass is there, it will not detect.. remove it

[nitin4056]

dry and clean ginger
no screengourd
but not working sensor

[Samsung_Support3]

Dear Samsung Member,

Greetings from Samsung Customer Support!

Please perform the below mentioned steps to resolve the issue:

1) The device may not recognize fingerprints that are affected by wrinkles, small or thin fingers.

2) Ensure that the screen protector or the touchscreen on the fingerprint recognition sensor area is not scratched or damaged by objects, such as coins, keys,pens,and necklaces.

For further assistance, register your concern in Samsung Members Application (Open Samsung Members Application > Get help > Send Feedback > Error report/Ask questions).

Thank you for writing to Samsung.

Warm Regards,
Samsung Customer Support