Original topic:

Samsung Galaxy A50 battery charging problem

(Topic created on: 04-22-2020 05:55 PM)
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vivek2020
Active Level 2
Options
Galaxy A
Sir samsung Galaxy a50s phone liya hai 
10/12/2019 ko kharida tha use time per phone bahut acche se  charging Hota tha Abhi charging 3 hours 30 minut me mobile charge Hota Hai aur jab liya tha new phone use time charging ka samay 1 hour 50 minut tha kya problem hai
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12 Comments
vivek2020
Active Level 2
Galaxy A
charger la cable aaj hi new laya lekin phir bhi sem hi hai
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harry78y
Active Level 6
Galaxy A
phir customer care
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cs_member10
Expert Level 5
Galaxy A

Dear Samsung Member,


Greetings from Samsung Customer Support!

 

To resolve "charging " issue kindly follow the given below steps:

 

1) Avoid usage of mobile phone during charging:-we recommend you to avoid the usage of the mobile phone while charging.

2) Charge the device in switch off condition-Kindly follow the standard charging procedure. i.e; please charge the device in switch off condition for a minimum of 10 minutes.

 

If the issue still persist, kindly register your concern in Samsung Members app (Samsung Members app > Get help > Feedback > Error report/ask question).
Note: Please send device log files within 15 minutes of issue occurrence along with the exact issue details.

 

Thank you for writing to Samsung.

 

Warm Regards,
Samsung Customer Support

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