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04-07-2020 09:34 PM in
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04-14-2020 03:31 PM in
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04-22-2020 05:55 PM in
Galaxy ADear Samsung Member,
Greetings from Samsung Customer Support!
To resolve "charging " issue kindly follow the given below steps:
1) Avoid usage of mobile phone during charging:-we recommend you to avoid the usage of the mobile phone while charging.
2) Charge the device in switch off condition-Kindly follow the standard charging procedure. i.e; please charge the device in switch off condition for a minimum of 10 minutes.
If the issue still persist, kindly register your concern in Samsung Members app (Samsung Members app > Get help > Feedback > Error report/ask question).
Note: Please send device log files within 15 minutes of issue occurrence along with the exact issue details.
Thank you for writing to Samsung.
Warm Regards,
Samsung Customer Support
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