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12-09-2019 12:39 AM (Last edited 12-09-2019 12:53 AM ) in
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12-09-2019 01:21 AM in
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12-12-2019 10:26 PM in
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12-09-2019 06:39 AM (Last edited 12-09-2019 06:39 AM ) in
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12-09-2019 06:56 AM in
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12-12-2019 01:21 PM in
Galaxy AHi there,
Kindly follow the below mentioned steps to resolve the issue-
> If any screens guard/tampered glass/protection film is available then first disables the fingerprint settings and then removes the screen guard.
> Once screen guard is removed now register the fingerprint again and check the issue
> Make sure to use the central fingerprint parts evenly when you register or scan fingerprint, so that all portions of fingerprint, including the centre and corners have been fully scanned.
>If you still have similar problems please visit to the authorized Samsung service centre with device and have it inspected for further resolution.
For address details of Samsung Service centres follow the link mentioned below-
http://www.samsung.com/in/support/servicelocation/
Further, To resolve the hanging issue please follow the steps:
>Clear the RAM memory of device (Scroll down notification panel > Setting> Device care >Memory> Clean Now).
> Stop the background running app (Tap on the left soft key and close all the running apps).
For further assistance, register your concern in Samsung members app(Open Samsung members app>click on “+“icon>send feedback>Error report/ Ask Questions).
Regards,
Samsung Members Team