Original topic:

Samsung Galaxy A30s heating issue

(Topic created on: 04-03-2020 08:28 PM)
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Samsung_JSec2jo
Beginner Level 2
Options
Galaxy A

I am facing heating issue when I connect to internet or browse through different apps

 

The phone is hot even when I am not using it or when it is idle

 

Kindly look into the matter and provide me the solution for above problem

1 Comment
cs-member13
Expert Level 4
Galaxy A

Dear Samsung Member,

 

Greetings from Samsung Customer Support!

 

Kindly follow the below mentioned troubleshooting steps and be assured that it should resolve your issue:
1) On the home screen swipe down the notification panel. Turn off Wi-Fi, GPS, Bluetooth, and other connectivity features when not using them.

Kindly visit the give link on the complete steps for overheating:
https://www.samsung.com/in/support/mobile-devices/why-the-heating-issue-occurs-in-mobile-device/

 

If the issue still persists kindly attach the log file and send it to us in the Samsung member application(attach when the issue occurs within first 15 minutes of the occurrence of the issue.):-
Samsung Members App > Feedback >Error report > Attach log file.

 

Thank you for writing to Samsung.

 

Warm Regards,
Samsung Customer Support

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