Original topic:

Samsung A80 Hanging after updating

(Topic created on: 04-10-2021 06:27 PM)
104 Views
ManiShankar9
Active Level 1
Options
Galaxy A
UI 11 after updating my mobile very hanging ,  when I am calling that time phone complete hanging incoming calls also same issue, performance also very slow, so please resolve the issue as soon as possible.

Regards,
Manishankar.
7 Comments
Ehsank
Expert Level 5
Galaxy A
perform these below steps one by one and observe

A. Wipe Cache Partition.

Steps to perform.

1) Turn off the device.

(Connect with type C cable and connect with pc/laptop or type c earphone only for Android 11 )
...........OR.......
IF YOU HAVE ANOTHER MOBILE THEN CONNECT WITH CABLE WHETHER IT IS TYPE C TO TYPE C OR MICRO USB PORT take help of otg connector to connect with other mobile.

2) Press and hold the Volume Up key and the spower button.
3) When the Android logo displays, release all keys.
4) Press the Volume down key to navigate and select "Wipe cache partition".
5) Press Power key to select. When the wipe cache partition is complete, Select Reboot System.
6) Press the Power key to restart the device.

If still same issue persist then try these below steps

B. Reset App Preferences.
Settings >Apps> Tap on Top Right 3Dots and select Reset App preferences.

C. Go to settings >general Management >reset>reset settings.

(NOTE : Reset settings/ Reset App preferences, change all settings to default)
0 Likes
ManiShankar9
Active Level 1
Galaxy A
It's not working , still i am facing the issue
Ehsank
Expert Level 5
Galaxy A
Then do visit service centre
0 Likes
ManiShankar9
Active Level 1
Galaxy A
Release next update
0 Likes
Samsung_Support1
Moderator
Moderator
Options
Galaxy A

Dear Samsung Member,

Greetings from Samsung Customer Support!


To resolve your device hanging issue please visit this link: https://www.samsung.com/in/support/mobile-devices/how-to-restart-the-device-when-freezed-or-hanged/


For further assistance, register your concern in Samsung Members Application (Open Samsung Members Application > Get help > Send Feedback > Error report/Ask questions).


Thank you for writing to Samsung.

 

Warm Regards,
Samsung Customer Support

0 Likes
Galaxy A
Start updating your mobile... we received the fix

Screenshot_20210410-175735_Software update_8861.jpg

0 Likes
ManiShankar9
Active Level 1
Galaxy A
Entire data collapse you are giving update
0 Likes