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05-26-2025 03:45 AM (Last edited 05-28-2025 12:24 AM ) in
Galaxy A- Mark as New
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05-30-2025 08:46 AM in
Galaxy AWe completely understand the inconvenience you are experiencing.
To help address the battery issue, we recommend following these steps:
1.Check if Bluetooth is enabled on your phone or tablet.
Make sure your phone or tablet's Bluetooth is enabled and see if you can search or find the device you want to pair. Here's how:
Open quick settings panel to check for Bluetooth connection
Swipe down on your phone or tablet screen from the top of the display and check if the Bluetooth icon is turned on
quick settings panel
Search and select the device you want to pair with
Go to "Settings" and select "Connections"
Check if Bluetooth is turned on and select Menu.
Choose the device you want to pair with on the list under "Available devices"
2.Check Restart the devices
Try restarting your Galaxy phone, router, and modem.
1
Press and hold the Volume Down button and Power button simultaneously until the power menu appears.
Volume down and power buttons
2
Tap Restart to reboot your device.
Restart button
3
Tap Restart again to confirm.
Confirm Restart
4
Turn your router and modem off and on again. When turning the router and modem off, unplug the power plug and plug it back in, and then turn on the power.
5
After you restart each device, see if you fixed the issue.
3.Check Reset the network settings
1
Go to Settings, and then select General Management.
General Management
2
Choose Reset.
From General Management, head to reset
3
Tap on Reset Wi-Fi and Bluetooth settings.
Reset Wi-Fi and Bluetooth settings
4
Tap on Reset settings.
Reset Settings.
4.Check Start your device in Safe mode again
Try the Wi-Fi connection in Safe Mode. If the Wi-Fi network connects in Safe Mode, the issue may be caused by a downloaded app on your phone. To resolve this, uninstall apps one by one, starting with the most recently installed ones, to identify which app is causing the Wi-Fi issue.
Step 1. Press and hold the Volume Down key and the Side key.
Step 2. Touch and hold Power off until the Safe mode icon is displayed.
Step 3. Tap Safe mode to start your device in Safe mode. If you've entered Safe mode successfully, you will see Safe mode displayed at the bottom of the screen.
For the Camera issue please to check the below :
Reset Camera app
If you try to take pictures or videos using the Camera app but it keeps crashing or the 'Camera Failed' warning appears on your screen, resetting the Camera app may fix the problem. Please follow the steps below.
1
Open Camera and select Settings.
2
Select Reset settings.
3
Tap Reset to reset the Camera app.
Force restart your device
If your device is still slow or freezes even after you reset the Camera app, try force restarting your device to resolve the issue.
1
Turn off your device by holding down the Volume down key and Side key, then selecting Power off.
2
Once the screen goes black, press and hold the Volume down key and Side key.
3
When the Samsung logo appears on screen, release both fingers from the keys.
If the issue still remain we advise you to visit the service center to inspect the phone, you can locate them through this link:
https://www.samsung.com/ae/support/service-center/
