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Original topic:

Samsung A51 got stucked

(Topic created on: 09-22-2023 12:40 PM)
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Zain942
Beginner Level 3
Options
Galaxy A
MY samsung A51 got stucked and then restart.. facing this issue..can anyone guide me
4 Comments
mFahadAzhar
Active Level 5
Galaxy A
Is this repeating again and again or happen just once.
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Zain942
Beginner Level 3
Galaxy A
2,3 time a day
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mFahadAzhar
Active Level 5
Galaxy A
Check your apps which was installed when this starting to happen. Otherwise this could be due to software issue of hardware aswell. Software issue can be resolved to reset device and update to latest firmware.
kashifqazi
Beginner Level 2
Galaxy A

 When your Samsung A51 gets stuck and restarts, it can be due to a variety of reasons. Here are some steps you can try to resolve the issue:

1. **Restart the Phone**: Sometimes, a simple restart can fix temporary glitches. Press and hold the power button until the restart option appears, then select "Restart."

2. **Check for Software Updates**: Ensure that your phone is running the latest software by going to Settings > Software update > Download and install.

3. **Clear Cache**: Clearing the cache can help if the problem is caused by temporary files. Go to Settings > Apps > select the app causing the issue > Storage > Clear cache.

4. **Safe Mode**: Boot your phone into Safe Mode to see if a third-party app is causing the problem. To do this, turn off your phone, then turn it on while holding the Volume Down button until "Safe Mode" appears in the bottom left corner. If the issue doesn't occur in Safe Mode, it's likely caused by an app you installed.

5. **Factory Reset**: If none of the above steps work, you may need to perform a factory reset. Make sure to back up your important data before doing this, as it will erase all data on your phone. You can reset your phone in Settings > General management > Reset > Factory data reset.

6. **Contact Samsung Support**: If the problem persists after trying these steps, it's a good idea to contact Samsung customer support or visit a Samsung service center for further assistance. There could be a hardware issue that needs professional attention.

Remember that troubleshooting steps may vary slightly depending on your specific software version, so the exact menu options and steps might be slightly different. Good luck, and I hope your Samsung A51 gets back to normal soon!

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